1 hour ticket response
We are committed to supplying a rapid and accurate answer to every helpdesk ticket posted by a customer. Our proficient help desk support staff members will review your query and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all client support tickets. In reality, our average client support ticket response time has proven to be 20 minutes.
An Exceptional Client Support Service
We’ve got a team of web hosting support techs who are prepared to answer all your questions whenever you need assistance. Most of our customer service staff representatives have many years of experience in the shared web hosting industry, which means that you can always rely on fast and accurate answers to your problems.
An Intuitive Help Center
Incorporated into the Web Site Control Panel is an intuitive Help section, which features a variety of sources of information. You can browse through a frequently updated knowledge base offering web hosting account administration articles and website management articles, check the how–to video tutorials or take a glimpse at the F.A.Q. library.