Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the intuitive Help Center built into your Web Site Control Panel. It offers an exhaustive knowledgebase with regularly asked questions and detailed help articles compiled by our seasoned tech support staff.

  • Top quality support service
  • Instructional Video Clips

  • We have compiled a selection of educational video tutorials that detailedly illustrate how to sort out a common issue connected with your shared web hosting account. You’ll find the educational video clips in the Help section.

  • Intuitive help center
  • A 60–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7/365 client care service and feature a sixty–minute ticket response time guarantee. Our trained tech support engineers will be online day and night and will solve any issue that you might possibly come across within less than 60 minutes after the ticket submission. In the majority of instances, a reply will be given to you within 20 minutes.