Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to in maximum sixty minutes after the ticket or e–mail was submitted. If your issue calls for additional assistance from an administrator, we’ll direct the support ticket or the e–mail to the person in charge and will leave a note to inform you that more time will be required for arriving at the best solution. And if you order our Optional Admin Services package, any of the server administration services included there will be executed whenever you desire.
A Premium–Quality Help Desk Service
- We’ll be available to you 24x7x365 to respond to any inquiries that you may have regarding our Web Site Control Panel or any of the apps that we have installed on your behalf on the server. In case you also require support with server administration tasks, have a glance at our Optional Admin Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, plus installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with a fully detailed knowledge base, which offers elaborate explanations of all its features and functions. Plus, we have created in–depth video tutorials that will further disclose to you how to carry out a particular action or resolve a regularly encountered issue. All the help articles and the tutorial videos are easily reachable from each Web Site Control Panel section through the Help and Videos buttons situated in the top right corner.