In the event that you have ever had a shared web hosting account before or you've dealt with any other kind of online service, you're probably well aware from personal experience that for some things it is better to talk to a live person over the phone instead of exchange tickets or emails. If you want to find out more about a service before you purchase it or when something small should be made, for instance, it will be easier and faster to do it live. When you are able to connect with representatives by phone, it's also very likely that you're working with a real hosting supplier, not just a reseller. The type of support that you will get by phone differs between different companies - from standard issues to expert tech support. Generally most providers supply pre-sales assistance and first level telephone support, while more complex technical issues are resolved via email and / or tickets.

Phone Support in Shared Web Hosting

As we have live phone support 14 hours per day, you can call us and talk to one of our customer support agents to find out more about the shared web hosting that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on three continents so you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already a customer, you will be able to call us about general and billing matters, and about some tech issues. If the problem is strictly technical or it requires longer time to analyze, you should employ our ticketing system, which will allow both you and our tech support team to monitor the info provided by both sides.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. In case you wonder which plan is suitable for your web sites, you want to find out more about a package's features or you need any other kind of info about our solutions, you're able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our support agents will help you. If you currently have an account, you are able to contact us about sales and general issues, although we're usually able to assist with a multitude of tech issues as well. For entirely technical problems you need to use our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option if your trouble requires additional time to be resolved or it has to be escalated to our sysadmins.