Phone Support in Shared Web Hosting
As we have live phone support 14 hours per day, you can call us and talk to one of our customer support agents to find out more about the shared web hosting that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on three continents so you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already a customer, you will be able to call us about general and billing matters, and about some tech issues. If the problem is strictly technical or it requires longer time to analyze, you should employ our ticketing system, which will allow both you and our tech support team to monitor the info provided by both sides.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. In case you wonder which plan is suitable for your web sites, you want to find out more about a package's features or you need any other kind of info about our solutions, you're able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our support agents will help you. If you currently have an account, you are able to contact us about sales and general issues, although we're usually able to assist with a multitude of tech issues as well. For entirely technical problems you need to use our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option if your trouble requires additional time to be resolved or it has to be escalated to our sysadmins.