One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any ticket that you submit or any e-mail that you write is only sixty minutes, even if you contact us on weekends and official holidays. Whatever the nature of your issue or inquiry might be, we will lend a hand momentarily and will give you the required info to solve any problem with your websites. The actual reaction time usually does not surpass fifteen to twenty minutes, which suggests that you can forget about waiting around for hours and hours on end to get an issue solved or even worse than that – waiting all day only to receive an answer that more information is needed while nothing is sorted out. We’ll give you assistance without delay solely because we know precisely how precious time can be in the dynamic electronic age. The 1-hour reply guarantee applies to any technical or billing query that you might have in regard to our shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take advantage of our truly fast support service. You’ll get an answer to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our client and tech support team in less than an hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes much less time to examine and solve a problem. We’ll supply you with more information in case the solution involves something that has to be done on your end. If you contact us during holidays or weekends, the response time will be absolutely the same and because of the fact that our support team is working 24 hours a day, 7 days a week, 365 days a year, you’ll obtain timely help for any technical, general or billing issue no matter what time it is.