If you’ve bought a hosting plan and you have some queries connected with a specific function/feature, or in case you’ve chanced upon some complication and you require support, you should be able to get in touch with the respective customer support staff. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, because the most efficient way to handle an issue most often is to post a ticket. This communication model makes the responses sent by both sides easy to track and permits the tech support team representatives to escalate the problem in the event that, for instance, an administrator must become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you must have no less than 2 different accounts to touch base with the help desk support staff and to actually manage the hosting space. Non-stop switching between the accounts may be a drag, not to mention the fact that it takes quite a bit of time for the vast majority of web hosting providers to process ticket requests.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst browsing through your website files or editing various account settings. The ticketing system is being closely monitored 24x7x365 by our customer care staff and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to get help. In stark contrast with some companies, we do not charge more for using the ticketing system, so you can contact us as often as you wish and ask for info in regards to any billing or technical problem. Furthermore, you can see a number of educative articles, which will help you fix the most commonly faced obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, so you will not require another platform to get in touch with our technical support staff – you can do this on the spot in the event that you chance upon an issue. Posting a new ticket requires several mouse clicks and tracking down an older one is just as simple. Using our clever search filter, you can swiftly find any ticket that you’ve posted in the past. You can send a ticket at any particular moment in time as our technical support engineers are at your disposal 24 hours a day and answer within the hour, even though it seldom takes this much to receive an answer. With Hepsia, you will have everything in one single place and you can just forget about using two or more platforms to solve a simple issue.