24/7 Customer Support in Shared Web Hosting
The customer and technical support services for our shared web hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you currently have an account, you are able to open a support ticket in addition to the other three methods of communication. You are able to choose the most suitable way to contact us depending on where you are or what kind of device you are using. We are able to assist you for almost any hosting-related question that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we supply come with 24/7 customer and technical support, therefore whatever the problem you experience, you can get in touch with us and we'll give you a hand at once. Our guaranteed reply time for every e-mail message or ticket that you open through your Hepsia website hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 min. We also provide phone support with several local numbers around the globe plus a live chat, which means that you can contact us and receive more info about our services even if you do not have an account yet. We can help you with nearly any question or an issue you may have - payment methods, package specifications, e-mail configuration, hosting account settings, and many others. If you employ our services, you won't ever encounter an issue where you have to wait for a few days to get a problem resolved like you'll need to do with numerous other service providers.