The availability of the customer and technical support that a shared web hosting company provides can tell you a lot for the services that they provide too. In the event that you can use just email messages and / or tickets, you have most probably come across some reseller not the website hosting supplier. When this is the case, you'll probably have to wait for a couple of days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the actual hosting company for additional assistance. When the supplier offers different options for communication with fast response time which are available anytime, they're almost certainly the top provider, not just a reseller. Which means that you will receive prompt assistance and high quality support as they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's always much better to be able to get in touch with your website hosting company right away using your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

The customer and technical support services for our shared web hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you currently have an account, you are able to open a support ticket in addition to the other three methods of communication. You are able to choose the most suitable way to contact us depending on where you are or what kind of device you are using. We are able to assist you for almost any hosting-related question that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we supply come with 24/7 customer and technical support, therefore whatever the problem you experience, you can get in touch with us and we'll give you a hand at once. Our guaranteed reply time for every e-mail message or ticket that you open through your Hepsia website hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 min. We also provide phone support with several local numbers around the globe plus a live chat, which means that you can contact us and receive more info about our services even if you do not have an account yet. We can help you with nearly any question or an issue you may have - payment methods, package specifications, e-mail configuration, hosting account settings, and many others. If you employ our services, you won't ever encounter an issue where you have to wait for a few days to get a problem resolved like you'll need to do with numerous other service providers.