A lot of persons who begin using their first hosting account, or change companies, often have queries concerning how certain things are completed or encounter obstacles when setting up various things such as e-mails, site settings, etc. This is why, a lot of web hosting companies have prepared documentation with common questions and issues so as to help their customers receive info quickly and seamlessly. Consequently, the support team representatives can devote more time to real issues that certain clients may be encountering, because the solution for the minor things will be available on the web and clients will be able to deal with them without contacting the client service staff. Having exhaustive documentation is exceptionally important, especially for new users with zero experience, as the web hosting service involves a myriad of functions and lots of individuals can become confused about what action to take. A good information repository can both help you carry out the operations that you wish and become aware of how the hosting service works in general.

Extensive Online Documentation in Shared Web Hosting

If you have bought your first shared web hosting account through our company or have moved your website over to us, you will get used to our platform and our created-developed Hepsia Control Panel very quickly due to the fact that we have prepared an in-depth web-based knowledge base where you can find all the info that you could ever need – both general info about the hosting service as a whole and more specific info about the separate features that you can use and the issues that you could come across. The articles are available in 2 locations. The whole article list is accessible through the Help section of the Control Panel. You can find relevant articles about the different functions in each and every Control Panel section as well. You can get to know how to do de facto everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles offer thorough instructions, so you’ll never get bewildered due to an ambiguous text. Certainly, in case you come across a more specific obstacle and you are unable to find anything about it in our knowledge base, you can contact our customer service technicians 24x7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which comes with our semi-dedicated servers, will permit you to access the in-depth online help documentation that we have prepared for you. The articles themselves offer general information about our web hosting services, informational manuals about the separate features that you can make use of, as well as troubleshooting guidelines that can help you rectify common issues that you might encounter. The topics that we’ve included encompass more or less everything, from uncomplicated things such as how to host a brand-new domain in the account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a specific section of the Control Panel will always be available on the right-hand side of the page that you’re on, whereas the complete article list is accessible through the all-encompassing Help section.